We're sorry to hear you're experiencing an issue with your campaign. Please try out the following actions to solve the problem:
- Refresh the mobile application.
- Check that your campaign status is set to 'Active' on the business portal.
- Check that you have received a confirmation email from the No Big Deal team. We can take up to 24 hours to review your campaign submission.
- Inactivate and then reactivate your campaign.
If you're still experiencing issues after testing all the troubleshooting scenarios, please contact your account representative at firstname.lastname@example.org or use the chat button on the portal. We'll take it from there.